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Terms & Conditions Of Business


Cotswold Printers is a trading name of Technology Service Associates Ltd and the terms apply to all goods or service
sold under either trading name. These Terms and Condition shall be construed in accordance with English Law.
We do business only under these Terms and Conditions. The placing of an order indicates your acceptance of these
terms and conditions. Please read them carefully.

Prices, Payments & Title

Our quoted prices do not normally include VAT and delivery. The price of the goods may be changed from the one
advertised or initially quoted. Customers must confirm the price before placing an order.
Payment - For payments made by credit/debit card, the invoice amount is debited upon despatch of goods. We
reserve the right to levy a 2% surcharge for credit card transactions. For payments made on account, invoices must
be paid in full strictly by the agreed payment date. Advance payment may be required in certain cases, including but
not limited to, goods obtained to special order or new accounts pending credit applications. Subsequent settlement
of credit accounts by credit card are subject to a £10 admin charge and the applicable 2% credit card surcharge.
Invoices are issued within 2 days of goods being dispatched or collected. Payment terms are specified on the
invoice. No warranty is offered if the customer fails to meet the payment terms and the customer must pay in full for
all the goods delivered.
We reserve the right to interest under the Late Payment Of Commercial Debts (Interest) Act 1998, if not paid
according to agreed terms. This allows for the late payment interest rate to be: (Statutory Rate 8% + Bank of
England Base Rate 5.75% = Late Payment Interest Rate* of 13.75%) * The late payment interest rate is calculated
using the Bank of England base rate as at July 5th 2007 and will be fixed until December 31st 2007 regardless of any
changes in the base rate during this period. This may be superceded by the then applicable rate.
Customers are liable for collection charges, bank charges and legal costs related to late payments, returned cheque's
or non-payment of invoices.
Title to all goods remains with Technology Service Associates Ltd until they are fully paid for.


It is the Customers responsibility to establish the suitability of the goods for the intended purpose. Refunds or
returns will not be processed if the correct goods were delivered as ordered.
Second-user printers are usually supplied without consumables, but we do endeavour to supply partly used
consumables for test purposes. Consumables are as defined by the manufacturer for specific printers, with the term
usually encompassing toners, cartridges, ribbons , media, image transfer units and drums (refer to manufacturers’
documentation for specific models). Used consumables are not covered by any warranty, but new consumables are
as stated on the invoice. If you require new consumables with warranty please specify with your order.
Due to the current manufacturing methods of active matrix display panels, a small percentage of sub-pixel anomalies
(i.e. a pixel stuck on or off) are accepted by the industry as unavoidable. Accordingly, because the manufacturing
yield of perfect active matrix panels is low, displays may have some sub-pixels that are either always on or off. The
cost of accepting only theoretically perfect displays would almost double the price of a computer using an LCD
screen. Please be aware of this before purchasing a TFT screen. We have to adhere to the manufacturer's
guidelines stipulating that a given number of pixel failures are deemed acceptable before the TFT screen is accepted
for replacement on grounds of fault.

Warranty - General

The warranty period of all items sold is stated on the invoice. The warranty period begins from the invoice date. We
offer no on-site warranty or technical support.
Unless specified otherwise, we operate a RTB (Return To Base) warranty procedure. Warranty is solely undertaken
on the basis that the goods should be returned to during the warranty period, at the expense of the buyer, for
examination. Repair or a replacement will be offered providing that the failure was not attributable to wilful damage
or caused by improper use. If a replacement under warranty is necessary, we do not guarantee that we will be able
to supply the exact model. In such cases, we reserve the right to provide a substitute item with similar technical
specifications, external condition and age.
Unless supplied as new, toners and inks are not covered by warranty. Other consumable items (e.g. drum units,
transfer units and fusers), unless provided as new , are covered under warranty for a maximum of 28 days or 10,000
pages printed, as they are subject to periodic replacement in normal usage.
All products sold on the understanding that they are untested or for spares/repair have no warranty. Products that
are modified or changed are no longer covered by warranty.
Warranty is null and void if the customer fails to pay within agreed credit terms and is then liable to pay the full
invoice amount for the goods delivered and invoiced.
Technology Service Associates Ltd will not be liable for any consequence that a late delivery may cause or be held
liable for any losses (financial or data) due to equipment supplied by us, failing.
Technology Service Associates Ltd (Including Cotswold Printers) – TOB V 1.48

Damaged in Transit

Should any damage be identified on opening the goods, Technology Service Associates Ltd must be advised within
24 hours (1 working day) of the exact damage.
The majority of warranty returns are attributable to damage suffered during transit, so customers should not sign for
goods without examining. Open & check your equipment promptly, before signing for the goods . This is vital where
a third party delivery company has been used, as they only entertain claims for damage made within a short period
after delivery. Assume that unless signed for as DAMAGED GOODS a claim may not be possible & you are liable for
the full cost of the goods in the condition as delivered. It is imperative that the customer does not dispose of any of
the packaging, as this will be required to process a claim against the carrier.
Technology Service Associates Ltd reserves the right to reject claims in respect of damage in transit or non-delivery
72 hours after the due date of delivery, or if not signed for as DAMAGED GOODS.

Warranty - Trade

For any item sold under trade terms (usually for resale) it is on the understanding that the customer will provide end user
support and warranty. Trade warranty is supplied to the trade customer at the customer site, not to a third party
end-user at the end-user site. Transit of goods between the customer site and the end user location is at the risk of
the customer.

Trade Terms – Contra Trading

Trading terms by contra payment are by reciprocal agreement. Both parties operate the same level of credit and
warranty on goods supplied unless agreed in writing by both parties.

Shipments To Third-Party Locations

It is common practice to make a shipment (often ‘blind’ – with only the customers documentation) on behalf of a
customer direct to a third party. In this case the customer is responsible for managing the third party and must
ensure that the above terms regarding Warranty - Trade and Damage In Transit are adhered to by the third party.
Technology Service Associates Ltd cannot be responsible for equipment at the third party location and in case of
damage or a warranty claim, the customer must return the goods for inspection (see RTB warranty procedure).


It is the Customers’ responsibility to sign for the correct number of packages that are delivered, the Customer is
required to check that the number of packages delivered equal the number of packages on the delivery drivers
manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers
responsibility to thereafter notify us within 48 hours of delivery. Should the Customer be missing an item but has
signed for the correct number of packages, the Customer must notify us within 48 hours of delivery. The matter will
be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items
are not as ordered, the Customer must not open the manufacturers packaging or seals, or use the item.

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making
delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to
be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or
compliance with any of these Terms and Conditions.

Returns Procedures

Should it be required to return goods under warranty , please notify us by telephone in the first instance in order to
identify the best method. Any goods returned without prior consent will not be accepted and will be returned freight
collect. The customer will be responsible for the cost of returning goods for refund or exchange, with the possible
exception of cases involving transit damaged or wrongly supplied goods.
For all returns please complete a Goods Return Note (see example below), or an equivalent form. Please quote our
invoice number as the returns note number (with an R as the last character e.g. 401002R).
Please ensure goods are well packaged for transit (re-use the original packaging if not damaged). Take special note
of the terms above regarding Transit Damage and Warranty. Goods returns due to possible Transit Damage must
be returned with all the original packaging in order to process a claim with the transit company.

Credit For Returned Goods

The customer is responsible for the cost of returning goods for refund or exchange, with the possible exception of
cases involving transit damaged or wrongly supplied goods. Goods must be returned within the warranty period for
inspection to determine whether repair or replacement goods are to be supplied. Credit Notes will be issued where
appropriate if within the terms defined herewith. Credit for transit costs are only up to the level for standard UK
carriage for the goods in question. Carriage arrangements above this level (e.g. special or timed deliveries) cannot
be credited, nor can overseas shipping costs. Goods returned may be subject to a Restocking Fee of 15% of the
value (minimum Restocking Fee of £20).


All trademarks are property of their respective owners Brother, Canon, Epson, HP, Kyocera, Lexmark, OKI, Xerox, Tally-Genicom


Cotswold Printers Unit A4 Orchard Trading Estate, Toddington, Cheltenham, GL54 5EB
Email: Tel: 01242 621567 Fax: 01242 621539