Cotswold Printers is a trading name of Technology Service Associates
Ltd and the terms apply to all goods or service
sold under either trading name. These Terms and Condition shall be
construed in accordance with English Law.
We do business only under these Terms and Conditions. The placing of
an order indicates your acceptance of these
terms and conditions. Please read them carefully.
Prices, Payments & Title
Our quoted prices do not normally include VAT and delivery. The price
of the goods may be changed from the one
advertised or initially quoted. Customers must confirm the price before
placing an order.
Payment - For payments made by credit/debit card, the invoice amount
is debited upon despatch of goods. We
reserve the right to levy a 2% surcharge for credit card transactions.
For payments made on account, invoices must
be paid in full strictly by the agreed payment date. Advance payment
may be required in certain cases, including but
not limited to, goods obtained to special order or new accounts pending
credit applications. Subsequent settlement
of credit accounts by credit card are subject to a £10 admin
charge and the applicable 2% credit card surcharge.
Invoices are issued within 2 days of goods being dispatched or collected.
Payment terms are specified on the
invoice. No warranty is offered if the customer fails to meet the payment
terms and the customer must pay in full for
all the goods delivered.
We reserve the right to interest under the Late Payment Of Commercial
Debts (Interest) Act 1998, if not paid
according to agreed terms. This allows for the late payment interest
rate to be: (Statutory Rate 8% + Bank of
England Base Rate 5.75% = Late Payment Interest Rate* of 13.75%) *
The late payment interest rate is calculated
using the Bank of England base rate as at July 5th 2007 and will be
fixed until December 31st 2007 regardless of any
changes in the base rate during this period. This may be superceded
by the then applicable rate.
Customers are liable for collection charges, bank charges and legal
costs related to late payments, returned cheque's
or non-payment of invoices.
Title to all goods remains with Technology Service Associates Ltd until
they are fully paid for.
It is the Customers responsibility to establish the suitability of
the goods for the intended purpose. Refunds or
returns will not be processed if the correct goods were delivered as
Second-user printers are usually supplied without consumables, but
we do endeavour to supply partly used
consumables for test purposes. Consumables are as defined by the manufacturer
for specific printers, with the term
usually encompassing toners, cartridges, ribbons , media, image transfer
units and drums (refer to manufacturers’
documentation for specific models). Used consumables are not covered
by any warranty, but new consumables are
as stated on the invoice. If you require new consumables with warranty
please specify with your order.
Due to the current manufacturing methods of active matrix display panels,
a small percentage of sub-pixel anomalies
(i.e. a pixel stuck on or off) are accepted by the industry as unavoidable.
Accordingly, because the manufacturing
yield of perfect active matrix panels is low, displays may have some
sub-pixels that are either always on or off. The
cost of accepting only theoretically perfect displays would almost
double the price of a computer using an LCD
screen. Please be aware of this before purchasing a TFT screen. We
have to adhere to the manufacturer's
guidelines stipulating that a given number of pixel failures are deemed
acceptable before the TFT screen is accepted
for replacement on grounds of fault.
Warranty - General
The warranty period of all items sold is stated on the invoice. The
warranty period begins from the invoice date. We
offer no on-site warranty or technical support.
Unless specified otherwise, we operate a RTB (Return To Base) warranty
procedure. Warranty is solely undertaken
on the basis that the goods should be returned to during the warranty
period, at the expense of the buyer, for
examination. Repair or a replacement will be offered providing that
the failure was not attributable to wilful damage
or caused by improper use. If a replacement under warranty is necessary,
we do not guarantee that we will be able
to supply the exact model. In such cases, we reserve the right to provide
a substitute item with similar technical
specifications, external condition and age.
Unless supplied as new, toners and inks are not covered by warranty.
Other consumable items (e.g. drum units,
transfer units and fusers), unless provided as new , are covered under
warranty for a maximum of 28 days or 10,000
pages printed, as they are subject to periodic replacement in normal
All products sold on the understanding that they are untested or for
spares/repair have no warranty. Products that
are modified or changed are no longer covered by warranty.
Warranty is null and void if the customer fails to pay within agreed
credit terms and is then liable to pay the full
invoice amount for the goods delivered and invoiced.
Technology Service Associates Ltd will not be liable for any consequence
that a late delivery may cause or be held
liable for any losses (financial or data) due to equipment supplied
by us, failing.
Technology Service Associates Ltd (Including Cotswold Printers) – TOB
Damaged in Transit
Should any damage be identified on opening the goods, Technology Service
Associates Ltd must be advised within
24 hours (1 working day) of the exact damage.
The majority of warranty returns are attributable to damage suffered
during transit, so customers should not sign for
goods without examining. Open & check your equipment promptly,
before signing for the goods . This is vital where
a third party delivery company has been used, as they only entertain
claims for damage made within a short period
after delivery. Assume that unless signed for as DAMAGED GOODS a
claim may not be possible & you are liable for
the full cost of the goods in the condition as delivered. It is imperative
that the customer does not dispose of any of
the packaging, as this will be required to process a claim against
Technology Service Associates Ltd reserves the right to reject claims
in respect of damage in transit or non-delivery
72 hours after the due date of delivery, or if not signed for as DAMAGED
Warranty - Trade
For any item sold under trade terms (usually for resale) it is on
the understanding that the customer will provide end user
support and warranty. Trade warranty is supplied to the trade customer
at the customer site, not to a third party
end-user at the end-user site. Transit of goods between the customer
site and the end user location is at the risk of
Trade Terms – Contra Trading
Trading terms by contra payment are by reciprocal agreement. Both parties
operate the same level of credit and
warranty on goods supplied unless agreed in writing by both parties.
Shipments To Third-Party Locations
It is common practice to make a shipment (often ‘blind’ – with
only the customers documentation) on behalf of a
customer direct to a third party. In this case the customer is responsible
for managing the third party and must
ensure that the above terms regarding Warranty - Trade and Damage In
Transit are adhered to by the third party.
Technology Service Associates Ltd cannot be responsible for equipment
at the third party location and in case of
damage or a warranty claim, the customer must return the goods for
inspection (see RTB warranty procedure).
It is the Customers’ responsibility to sign for the correct
number of packages that are delivered, the Customer is
required to check that the number of packages delivered equal the number
of packages on the delivery drivers
manifest/consignment note. Any shortages must be noted on the drivers
manifest and it is the Customers
responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has
signed for the correct number of packages, the Customer must notify
us within 48 hours of delivery. The matter will
be investigated and the Customer will be informed of the decision.
It is the Customers responsibility to notify us of any incorrect goods
supplied within 48 hours of delivery. If the items
are not as ordered, the Customer must not open the manufacturers packaging
or seals, or use the item.
We will not be under any liability whatsoever in the event that we
are prevented or delayed from supplying or making
delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these
Terms and Conditions shall not be deemed to
be a waiver of our rights or remedies in respect of any present or
future default of the Customer in performance or
compliance with any of these Terms and Conditions.
Should it be required to return goods under warranty , please notify
us by telephone in the first instance in order to
identify the best method. Any goods returned without prior consent
will not be accepted and will be returned freight
collect. The customer will be responsible for the cost of returning
goods for refund or exchange, with the possible
exception of cases involving transit damaged or wrongly supplied goods.
For all returns please complete a Goods Return Note (see example below),
or an equivalent form. Please quote our
invoice number as the returns note number (with an R as the last character
Please ensure goods are well packaged for transit (re-use the original
packaging if not damaged). Take special note
of the terms above regarding Transit Damage and Warranty. Goods returns
due to possible Transit Damage must
be returned with all the original packaging in order to process a claim
with the transit company.
Credit For Returned Goods
The customer is responsible for the cost of returning goods for refund
or exchange, with the possible exception of
cases involving transit damaged or wrongly supplied goods. Goods must
be returned within the warranty period for
inspection to determine whether repair or replacement goods are to
be supplied. Credit Notes will be issued where
appropriate if within the terms defined herewith. Credit for transit
costs are only up to the level for standard UK
carriage for the goods in question. Carriage arrangements above this
level (e.g. special or timed deliveries) cannot
be credited, nor can overseas shipping costs. Goods returned may be
subject to a Restocking Fee of 15% of the
value (minimum Restocking Fee of £20).
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