New & Boxed (Retail)

Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer.  Where defined as Retail, these are recent models covered by manufacturers warranty and are usually sourced through the approved manufacturers Distribution channel. 

New & Boxed (New)

Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer.  Some New & Boxed items stocked may actually be obsolete, and the warranty may not be full manufacturers, but will be stated on invoice (please ask if not clear).

New Open Boxed (NOB)

Equipment is in original OEM packaging and as-new condition.   Consumables may not be included as some of these items may be ex-display.  As some of these may actually be obsolete, the warranty may not be full manufacturers, but will be stated on invoice (please ask if not clear).

Refurbished

The dictionary definition of Refurbishment is - the state of being restored to its former good condition.  A Refurbished 2^nd user printer will therefore be in A1 condition and with new parts (rollers, fusers, pads, covers etc.) as appropriate to bring it back to an as-new condition.  Refurbished parts have new components (e.g. fusers with new rollers or sleeves) replacing the parts that wear out.  If you are buying Refurbished make sure it is not just cleaned up! 

Grade A

Second user equipment that is complete, cleaned, tested and generally serviced, with any apparent defective parts repaired/replaced as necessary to meet warranty requirements.  Grade A units are in good cosmetic condition, allowing for normal usage and the age of the unit (some slight discolouration is normal on older printers).  Grade A does not actually mean ‘mint’ or ‘refurbished’.

Grade B

Second user equipment that is cleaned, tested and working, but may have cosmetic flaws, parts missing or minor problems which will be defined with the sale.  This is a common grade for older printers where new plastic covers are unavailable or uneconomic to source at the price offered.

Grade C

Second user equipment that is sold as-is.  May be working or not, but condition and terms will be stated with sale.  Warranty is usually DOA (if working) or without warranty if not.

Pull

Used to describe a part or assembly pulled from a working unit for sale as a used spare part.  Parts are usually cleaned, but not ‘refurbished’.

Exchange Unit

Used to describe a basic printer unit without the peripheral parts (trays, external PSUs, dongles, consumables etc.)  to be used to replace a faulty printer. 

Consumables

Consumables are as defined by the manufacturer for specific printers, with the term usually encompassing toners, cartridges, ribbons, media, image transfer units and drums (refer to manufacturers’ documentation for specific models).  Once opened consumables do tend to deteriorate and therefore any used consumables provided in a used printer are not normally covered by any warranty.  Used printers may be provided as standard without consumables … please ask your supplier if unclear.

Distribution

Equipment manufacturers sell new equipment only through a small number of trade channels (Distributors) across Europe.  Retailers (or authorised Re-Sellers) sell these to end-users and then administer (but rarely provide) warranty support, which usually is via an approved warranty provider in the country of sale.

RTB Warranty

RTB (Return To Base) Warranty is provided on the basis that the goods should be returned to us during the warranty period for examination.  Repair or a replacement will be offered providing that the equipment returned is in the same condition provided (not tampered with) and failure was not attributable to wilful damage or caused by improper use.